IT Services Help Desk

Overview: Hitachi in the Ray Dolby Centre (RDC)

This knowledge base consolidates known information about Hitachi activities, connectivity, and support within the Department of Physics’ Ray Dolby Centre. It focuses on network/VPN access (the dedicated Hitachi VPN), device onboarding to the wired RDC network, related service patterns from support tickets, and quick links to authoritative Confluence guidance.

Key facts at a glance

Hitachi users and systems in the RDC access network resources primarily via a dedicated, managed VPN. Access to the VPN is approved by Normann Mertig <Normann.Mertig@hitachi-eu.com> and managed by the IT Services Help Desk
Access to RDC networked resources is restricted to the RDC Hitachi wired network by default; remote access requires the managed VPN.

Authoritative guidance and quick links

Hitachi VPN setup for Physics (Windows/MacOS, IKEv2, token auth): https://camjira.atlassian.net/wiki/spaces/ITHD/pages/995819531
Requesting a PC to be added to the wired RDC network (BlueAD onboarding, security policies): https://camjira.atlassian.net/wiki/spaces/ITHD/pages/763297793

Operational guidance

Requesting Hitachi VPN access: raise a ticket via the IT Services portal; include the CRSid(s) and purpose.
Adding a server to the Hitachi VPN: provide hostname, OS, CRSid owner/sponsor, switch port label, and MAC address.
Repatching/moves in RDC: state full details of old & new patch locations.

FAQs

Hitachi Cambridge Laboratory members and approved collaborators sponsored by a Physics staff member. Submit requests through the helpdesk portal with a short justification and the CRSid(s). All requests must be approved by: Normann Mertig <Normann.Mertig@hitachi-eu.com>

SSH and RDP are enabled through the firewall from the VPN.

Previously Hitachi registered devices keep the same IP address when moving between ports. However, the network port may need patching before connection are re-established.

Raise a helpdesk ticket with hostname, OS, owner CRSid, MAC address(es), port number, location and justification.

Hitachi Corporate Network

Connectivity to the Hitachi Europe corporate network is handled internally within the Hitachi team. Please contact the Hitachi management team.