All articles

KB: Articles (explicitly tagged)

• KB: Access to IFS (MacOS)

• KB: Autodesk software installation

• KB: Cambridge VPN

• KB: Create IFS Share

• KB: Data storage/backup options

• KB: Hitachi in the Ray Dolby Centre

• KB: IT Services Office Locations & Contacts

• KB: Jira Service Management login problems / can't see my service desk

• KB: Labview Installation

• KB: Logging into a new Physics IT Services MacBook

• KB: Managing VM's on app1-app6

• KB: New Windows Deployment for Blue AD

• KB: Origin client install for Licence Server use

• KB: Restrict and self-manage computer logins to a group of users

• KB: Scanning from HR printer-scanner

• KB: To manage and administer PHY Blue AD domain

Accounts & Identity

• Account extensions

• Accounts

• Activate your CRSid before starting work at the University of Cambridge

• Browser based MFA

• Change your Job Title to display in University Microsoft Apps

• Onboard a new user with no previous University affiliation

• Remove Outlook Profile

• Services in @cam Google account

• Using Profiles in MS Edge

Email & Outlook

• Add a new account to Microsoft Outlook Online

• Add a shared mailbox to Outlook 365 / New Outlook Clients

• Adding a Shared Mailbox to Outlook (alternative method)

• Alternative email clients

• Blocking Junk Mail

• Email

• Email list/shared mailbox requests

• Export / Back up Email to .pst

• Mail Merge from Shared Mailbox

• Microsoft Outlook

• Microsoft Outlook Guidance

• Office & Outlook

• Outlook Client : Clear the Auto-Complete Cache

• Reception Shared Mailboxes

• Syncing your Google Calendar to Outlook

• cam.ac.uk email provision and policy

Network & VPN

• Connecting to Eduroam using geteduroam app

• Eduroam

• Finding your MAC address

• Fixing the VPN so IFS mapping works from home

• Manually installing a VPN certificate

• Network

• Network access/device connection request

• Network drive issue

• Remote network connections/VPN

• Requesting a PC to be added to the wired RDC network

• Setting up the Hitachi VPN for Physics

• Setting up the Physics VPN

• VPN Issues

Storage & Data

• Access to BSS data drive (S: drive)

• Access to IFS (H: drive)

• Access to NP_data IFS drive (O: drive)

• Computer disposal and digital data destruction

• Data security and sharing

• Data storage

• Data storage options

• Drives and Storage

• Dropbox data storage - managed by Physics IT Services

• Encrypting your data to keep it safe

• PHY IT Services Backup Records, Strategies and Notes

SharePoint / OneDrive / Teams

• Add a shortcut to OneDrive

• Add an External User to Teams (for SharePoint use)

• Create a Page in SharePoint Intranet

• Create a Segregated Document Library in SharePoint

• Editing your SharePoint Home Page

• Introduction to the SharePoint Intranet - Your Role

• Manage and Administer SharePoint

• Managing Access in SharePoint

• Migrate data to SharePoint (Draft)

• Migrating Content into SharePoint Intranet

• Sharing Documents with External Users (External User Guide)

• Sharing files with OneDrive

• Sharing folders in SharePoint

• Using Teams to grant access to files in SharePoint

Software & Licences

• ChemInventory User Guide

• Fix common issues with Microsoft Office apps

• Licences

• Mathematica versus Maple

• Microsoft Windows licence issue

• Office 2016 upgrade

• Office licence activation

• Origin : Configuration to use the Licence Server

• Software

• Software - other information

• Software licence issue

• Tanium & Trellix EPO - Linux Installation

• Updating Java for CUFS

• Use of University Google Gemini generated information

• User manual of funding calls

• Windows licence activation

• Wolfram Mathematica

Printing

• Battcock Centre printers

• Changing your display name or other details

• DS-Print - Installing

• DS-Print - Resetting your client

• Installation of Konica Minolta Bizhub printers

• Installing HP Printer Drivers

• Installing Printers

• Maxwell Centre printers

• PaperCut Hive Installation (Access Code & Card Scanner)

• PaperCut Hive Mobile App

• Printer queues and locations

• Printers

• Printing

• Printing Issues

• Printing from Linux in the Rutherford for BSS users

• Wifi printing to a network print from a Mac

Hardware & Operating Systems

• Cables

• Computer purchase request

• Find a Dell PC service tag using Linux

• Find a Dell PC service tag using Windows

• Hardware

• Hardware - other information

• Microsoft Windows

• Monitors

• Moving an Existing Machine to Blue AD

• Operating Systems

• Windows 11 FAQ

• Windows Issues

• Windows Patching

Compute & Servers

• JupyterHub-based Physics Mid-Range Compute Service Overview

• Mid-Range Compute Cluster for Students

• Servers

Audiovisual & Events

• Audiovisual

• Hybrid meeting rooms

• Kapitza seminar room

• Lecture theatre user guide

• RDA Hybrid Event Set-Up

• RDA Set Up & PowerPoint Auto Transition & Loop

• iPad Enrolment for Workshops

Cyber Security

• Cyber Incident Out of Hours

• Cyber Security

Websites & IT Products

• Booker room booking calendar screens with signage.phy

• IT Services Products

• List of IT Services hosted WordPress websites

• TCM User Documentation

• Website CMS help (Drupal, WordPress)

• Websites

• WordPress hosting service

• ooh.phy - Out of hours building sign-in system

• signage.phy - Digital signage system

Atlassian / Jira

• All Rovo Articles - ITHD Support Resources

• Atlassian Jira Rovo AI - Usage

• Atlassian applications

• Confluence

• Confluence: Creating a continuous numbered list with images

• Jira - Good Practices for Best Results

• Jira Service Management

• Video tutorials for Jira Service Management

PDFs & Misc How-to

• Add signature and comments to PDF using Adobe PDF reader

• Allow pop ups for Moodle VLE courses in Edge

• Creating Personal Website on people.phy

• Introduction to IT Support

• Sign and comment function in Foxit PDF reader

• Visitor Approvals in HR Workflow

Other

• Common Issues

• Index

• Training and Consultancy